Terms of Use

Last updated: 2 November 2026

These terms are the agreement between you and Ronan Stannett trading as iElevate Software ("we", "us", "our") for your use of the iElevate software ("iElevate" or "the app") and the optional iElevate Voice service. By installing or using iElevate, or subscribing to Voice, you agree to them. If you don't agree, please don't use the app or service.

1. Important safety notice: please read this first

iElevate is an assistive tool for computer access and communication. Do not rely on it as life-safety equipment.

  • It is designed for computer control and communication, not for medical diagnosis, treatment or clinical monitoring.
  • Do not rely on iElevate as your only way to call for help or to communicate in an emergency. Software can fail, a camera can be knocked and a computer can crash. Always keep another way to communicate and to get help.
  • You decide whether iElevate suits your situation, ideally with advice from a carer, clinician or assistive-technology professional.

It won't work everywhere. Pointer control, clicking, typing, commands and on-screen labels depend on Windows and on the program you're using. Some programs, protected Windows screens and games block or change them, and labels can miss or mislabel controls. Recognition can misunderstand speech or gestures, and an action can type, click, send or delete something. Check important text and actions, and try the features you need on your own computer. During the beta that costs nothing.

2. Where iElevate is right now

iElevate is in open beta.

  • The on-device app is free during the beta, with no account, card or licence key.
  • iElevate Voice is a separate, optional monthly subscription (section 4), offered where shown in the app and on our website.
  • Because it's a beta, it may have bugs, and features may change or be removed. We don't guarantee the beta will always be available.
  • If iElevate becomes paid after the beta, we'll give notice in the app and on our website and publish the terms for paid licences before anything goes on sale. You won't lose access without warning.

3. Your licence to use iElevate

We give you a personal, non-exclusive, non-transferable licence to install and use iElevate on your own computers for your own use. During the beta this licence is free.

A Voice subscription doesn't buy or extend an app licence. If the app becomes paid, its licence will be a separate purchase. A paid app licence, once bought, is permanent.

4. The optional iElevate Voice subscription

What it includes

Voice adds cloud voice-to-text for dictation and voice commands, and optional AI tidy-up and rephrasing of dictated text. It needs an internet connection and an active plan. On-device dictation and commands work without it.

When Voice first turns on, the app switches dictation to cloud voice-to-text and turns on AI tidy-up, and tells you. You can switch either back in Settings. With tidy-up on, text recognised on your computer is still sent to the cloud to be tidied. The Privacy Policy explains what is sent.

Your account and computers

  • Voice belongs to an iElevate account. You sign in with your email address and a 6-digit code we email you; there is no password. Keep your email secure: anyone who can read your codes can sign in as you.
  • Manage your account in Settings > About or at https://ielevate.com.au/account.
  • An account is for one person, on up to 2 computers, with Voice used on one computer at a time. When you switch computers, allow about 2 minutes. A carer may help you manage it. Please don't share or resell access.
  • You can Remove a computer from the account page 2 times in any 30 days; after that, contact us. Signing out in the app frees that computer without using a removal.
  • Signing out, removing a computer or uninstalling does not cancel the subscription.

Payment, renewal and cancellation

  • Voice is paid monthly through Stripe and renews automatically until cancelled. The price and any tax are shown before you pay.
  • Cancel any time through Manage plan, in the app or on the account page. Voice keeps working until the end of the period you've paid for. If you can't get into your account, email contact@ielevate.com.au.
  • If a payment fails, Stripe retries it. If it stays unpaid, Voice stops.
  • A full refund of your latest payment, or a chargeback on it, ends the subscription straight away.
  • If we raise the price, we'll tell you first so you can cancel before paying it.

Daily allowance

Voice includes 3 hours of cloud voice-to-text per day, per account, shared across its computers.

  • We count the length of audio sent, rounded up to a whole second per clip. Dictation and voice commands both count.
  • It resets at midnight UTC. Unused time doesn't roll over.
  • AI tidy-up and rephrasing don't use the 3 hours. They have a separate limit of 1,500 requests per day.
  • When the allowance runs out, nothing locks: the app switches to on-device speech recognition, which can be slower or less accurate. It does the same if you're signed out or the cloud is unavailable.
  • If we reduce an allowance, we'll tell subscribers first so they can cancel.

Deleting your account

Delete account at https://ielevate.com.au/account ends Voice straight away, and unused time isn't refunded. To use the rest of your paid period, cancel first and delete the account once the period ends. Deleting the account doesn't affect the app itself or any licence.

5. Refunds

The beta app is free. Refunds are covered by our Refund Policy at https://ielevate.com.au/refunds. Your rights under the Australian Consumer Law always apply.

6. What you agree not to do

You agree not to:

  • copy, sell, rent, sub-licence or redistribute iElevate;
  • reverse-engineer or decompile the app, except where the law allows it;
  • tamper with or work around its licensing, activation or update checks;
  • share or resell an account, get around its device or usage limits, or use Voice to run a transcription service for others;
  • use iElevate to break the law or infringe anyone's rights; or
  • remove ownership notices from the app.

7. Cloud features and third-party services

Cloud features rely on third-party providers and an internet connection. They can be interrupted, and AI output can contain mistakes, so check it before relying on it. Losing cloud access doesn't affect your right to use the on-device app. Our Privacy Policy explains how we handle your data.

8. Ownership

iElevate belongs to us and is protected by copyright, except for third-party components, which belong to their owners and stay under their own licences. These terms don't take away any rights those licences give you. These terms give you the right to use iElevate, not ownership of it.

9. Disclaimers

We can't promise iElevate will be uninterrupted, error-free, compatible with every program or device, or right for every need, especially during the beta.

Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that can't lawfully be excluded.

10. Limitation of liability

To the maximum extent the law allows, and subject to section 9:

  • we are not liable for indirect or consequential loss, or loss of data, from using (or being unable to use) iElevate; and
  • our total liability to you is limited to what you have paid for iElevate.

Nothing in these terms limits liability that can't be limited by law, including liability for death or personal injury caused by our negligence.

11. Suspending or ending your use

You can stop using iElevate and uninstall it at any time.

If we discontinue iElevate, you keep the app. We won't revoke your licence because we stop development or close the business. New versions, support and online features may end, and we can't promise the app will keep working with future versions of Windows. If you hold a paid licence and we shut down the licensing service, we'll give reasonable notice and provide a final version that doesn't need it.

If we discontinue Voice, we'll tell subscribers and stop future renewals.

If you seriously breach these terms (for example by redistributing the app or tampering with its licensing), we may end your licence or suspend online features and account access. Contact us if you think we've got it wrong.

Sections that by their nature should continue (such as ownership, disclaimers and limitation of liability) survive.

12. Changes to these terms

We may update these terms. We'll change the date at the top and give notice in the app or on our website for significant changes. If a change significantly affects your Voice subscription, we'll tell you before it takes effect so you can cancel first. Changes won't take away a permanent licence, a refund right or another promise made when you paid.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of its courts. This doesn't remove consumer rights you have where you live.

14. General

  • Severability. If part of these terms is unenforceable, the rest still applies.
  • Entire agreement. These terms, our Privacy Policy, our Refund Policy and anything we promised when you paid are our whole agreement about iElevate.
  • Assignment. You can't transfer your rights under these terms. We may transfer ours, for example if the business is sold, without reducing your rights.
  • No waiver. If we don't enforce part of these terms straight away, we can still enforce it later.

15. Contact us

Ronan Stannett trading as iElevate Software
ABN: 44 292 574 302
Email: contact@ielevate.com.au
Website: https://ielevate.com.au

Ronan Stannett trading as iElevate Software, ABN 44 292 574 302, Australia.